BirdReel account and data deletion

This page explains how users of the BirdReel app can request permanent deletion of their account and associated data.

Delete your account in the app

1. Sign in to BirdReel.
2. Open Profile → Edit profile → Delete account.
3. Review the effect on points, connected devices, and any cloud service.
4. Verify your identity and confirm Delete account permanently.

Account access is disabled immediately. Automatic renewal is cancelled, devices are unbound, active sessions and push tokens are revoked, and the deletion job starts immediately.

Request deletion without access to the app

Email customerservice@birdreel.com from the email associated with your BirdReel account. Use the subject “BirdReel Account Deletion Request” and include only the username or email needed to locate the account. We will verify account ownership before processing.

Data deleted or anonymized

• Account credentials, profile name, avatar, email address, and phone number
• Active sessions, push tokens, notification settings, and device bindings
• Uploaded community posts, comments, photos, videos, and report evidence
• Bird sightings, saved items, viewing history, AI uploads, and generated media
• Remaining wallet points and other app preferences

Limited data retained

Purchase, payment, refund, fraud-prevention, security, and audit records may be retained only when needed for legal, tax, accounting, dispute, or security obligations. Transaction and tax records may be retained for up to seven years, or longer only when applicable law requires it. Retained records are access restricted and are not used to recreate the deleted account.

Need help?

Contact customerservice@birdreel.com.